Shipping policy

Shipping & Delivery Policy

Effective Date: July 12, 2025 Last Updated: September 7, 2026

Welcome to LayersCrafts. This Shipping & Delivery Policy explains how digital and physical products are delivered through our website, and your responsibilities as a customer during the delivery process. Please read it carefully before placing an order.

LayersCrafts is owned and operated by Avylo LLC.

1. Delivery Methods

Digital Products

All digital products sold through LayersCrafts are delivered electronically. No physical shipment is required. After your purchase is successfully completed:

You will receive an order confirmation email containing your download instructions.
Your purchased files may also be available through your customer account if you created one during checkout.
No shipping charges apply to digital products.

Physical Products

For eligible physical products, including selected tools, accessories, and kits:

Orders are processed within 1–2 business days (Monday–Friday, excluding holidays).
Standard delivery generally takes 7–14 business days, depending on the destination.
Free worldwide shipping is included on all eligible physical product orders unless otherwise stated at checkout.

2. Order Processing & Cancellation Cutoff

Processing begins shortly after an order is placed. Cancellations are accepted only on the same calendar day the order is placed, and only if processing has not yet begun. Once an order is processed or shipped, it cannot be cancelled. Please review your order carefully before completing checkout. Full details are in our Refund, Return & Cancellation Policy.

3. Estimated Delivery Times

Digital Orders

Instant delivery following successful payment confirmation.
In rare cases, delivery may be delayed by up to 1 hour due to payment verification, email provider delays, or other technical issues.

Physical Orders

Processing Time: 1–2 business days
Estimated Shipping Time: 7–14 business days worldwide

All delivery estimates are guidelines only and are not guaranteed. Delays caused by carriers, customs, weather, holidays, or events outside our control do not qualify an order for cancellation or refund.

4. Shipping Address Accuracy

Customers are solely responsible for providing a complete and accurate shipping address at checkout.

Address changes are only possible before the order has been processed. Contact us immediately at support@layerscrafts.com if a correction is needed.
Once an order has shipped, the address cannot be changed.
LayersCrafts is not responsible for orders that are lost, delayed, returned, or delivered to the wrong location due to an incorrect or incomplete address provided by the customer. Such orders are not eligible for a refund or free replacement.
If a package is returned to us due to an incorrect address, refused delivery, or failure to collect it from the carrier, the customer is responsible for the cost of re-shipping. If re-shipping is declined, the order may be refunded minus original shipping and handling costs.

5. Tracking, Delayed & Lost Shipments

Tracking information is provided by email once your order ships. Tracking may take several days to update after the first scan, particularly for international shipments.

If your shipment appears delayed or tracking has not updated, please allow the full estimated delivery window before contacting us.
If your order has not arrived within 30 days of the shipping date, contact support@layerscrafts.com with your order number. We will open an investigation with the carrier.
Claims for lost shipments must be submitted within 45 days of the shipping date. Claims submitted after this period cannot be accepted.
If a shipment is confirmed lost by the carrier, we will send a replacement or issue a refund at our discretion.
If the carrier's tracking shows the package as delivered, the order is considered delivered. In this case, please check with household members, neighbors, and your local carrier office. LayersCrafts is not responsible for packages lost or stolen after confirmed delivery.

6. Damaged, Incorrect, or Missing Items

If your order arrives damaged, incorrect, or with items missing, you must contact us at support@layerscrafts.com within 15 days of delivery, including your order number and clear photos of the item, the packaging, and the shipping label. Claims without photos or submitted after 15 days cannot be accepted. See our Refund, Return & Cancellation Policy for full conditions.

7. Digital Delivery Issues

If you do not receive your digital files:

Check your spam or junk email folder.
Verify that the email address used during checkout is correct.
Contact our support team with your order number and we will resend your files.

Non-receipt of a delivery email due to a mistyped email address, spam filtering, or a full inbox does not qualify as a failed delivery.

8. International Shipping

LayersCrafts serves customers around the world.

Digital Products

Instant worldwide delivery.
No shipping fees.
No customs or import charges.

Physical Products

Free worldwide shipping on eligible orders.
Delivery times vary depending on destination and local carrier performance.
Customs duties, import taxes, VAT, or other government fees may apply depending on your country's regulations. These charges are the sole responsibility of the customer and are not included in our prices.
LayersCrafts has no control over customs processing times, and customs delays do not qualify an order for cancellation or refund.
If a customer refuses to pay applicable customs fees and the package is returned or destroyed by customs, the order is not eligible for a refund.

9. File Access & Backups

For digital purchases, we recommend downloading and securely backing up your files immediately after delivery. Customers are responsible for maintaining their own backups. While we strive to provide continued access where possible, LayersCrafts cannot guarantee permanent file availability and is not responsible for data loss occurring after successful delivery.

10. Order Notes

Please ensure your software and hardware support .STL files before purchasing digital products. Incompatibility is not grounds for a refund.
Physical product shipments may experience temporary delays during holidays, severe weather, customs inspections, or periods of exceptionally high demand.
All purchases remain subject to our Terms of Service, Privacy Policy, and Refund, Return & Cancellation Policy.