Refund policy

Refund, Return & Cancellation Policy

Effective Date: September 7, 2026

At LayersCrafts, we are committed to providing high-quality digital and physical products and dependable customer service. This policy explains the strict conditions under which cancellations, returns, and refunds are accepted. Please read it carefully before placing an order.

LayersCrafts is owned and operated by Avylo LLC.

1. Order Cancellations

Cancellation requests are accepted only on the same calendar day the order is placed, and only if the order has not yet been processed or shipped.

Once an order enters processing or has been handed to the carrier, it cannot be cancelled under any circumstances. At that point, the order is subject to the Return Policy below.

Cancellations are not accepted if:

The request is submitted after the day the order was placed.
The order has already been processed, packed, or shipped — even if the request is made on the same day.
The customer has changed their mind, ordered by mistake, or found the item elsewhere after processing has begun.

To request a cancellation, email support@layerscrafts.com immediately with the subject line "Cancellation Request – [Your Order Number]". Cancellation is not confirmed until you receive written confirmation from us. Submitting a request does not guarantee approval.

Digital products cannot be cancelled once the files have been delivered or accessed.

2. Digital Products Refund Policy

Because digital products are delivered instantly, refunds are strictly limited.

Refunds may be approved only if all of the following apply:

The purchased files have not been accessed or downloaded.
The request is submitted within 5 days of the purchase date.

Digital products are not eligible for refunds if:

Any purchased files have been downloaded or accessed.
More than 5 days have passed since purchase.
The purchase was made by mistake after the files were accessed or downloaded.
The customer's software, printer, or hardware is incompatible with the files.

Once digital files have been delivered and accessed, the sale is final.

3. Physical Products Return Policy

Returns are accepted only for a valid reason and only within 15 days of the delivery date. We do not accept returns for change of mind.

Returns are accepted only if:

The return request is submitted within 15 days of delivery, and
One of the following applies:
- The item arrived damaged or defective.
- You received the wrong item.
- The item is significantly different from its description on our website.

In addition, the product must be unused (beyond what was needed to identify the issue), in its original condition, and in its original packaging.

Returns are not accepted if:

The customer no longer wants or needs the product.
The customer changed their mind, ordered the wrong item, or found the item cheaper elsewhere.
The request is submitted more than 15 days after delivery.
The product has been used, damaged, or altered by the customer.
The item is ineligible for return due to hygiene, safety, or custom-made restrictions.
The customer cannot provide the required proof (see Section 4).

No return will be approved without a valid reason and supporting evidence. Approval is at the sole discretion of LayersCrafts after review.

4. How to Request a Return or Refund

Email support@layerscrafts.com within the applicable window using the subject line:

Refund/Return Request – [Your Order Number]

Your request must include:

Your order number.
Your full name.
A clear description of the problem.
Clear photos (and video, if relevant) showing the damage, defect, or incorrect item, including the packaging and shipping label.

Requests submitted without this information, or after the applicable deadline, will be declined. Do not ship any item back until you have received written return authorization from us. Unauthorized returns will not be refunded.

5. Return Shipping

For approved returns due to damage, defect, or our error, LayersCrafts will cover reasonable return shipping costs or provide a prepaid label where available.
For any other approved return, the customer is responsible for return shipping costs.
Original shipping charges are non-refundable unless required by applicable law.
Returned items must be adequately packaged. Items damaged in return transit due to poor packaging may not be refunded.

6. Refund Processing

If your request is approved:

Refunds are typically processed within 3 business days of receiving and inspecting the returned item (or of approval, for digital products).
Refunds are issued to the original payment method only.
You will receive email confirmation once processed.

Depending on your payment provider, it may take additional time for funds to appear in your account.

7. Damaged, Defective, Incorrect, or Missing Items

If your order arrives damaged, defective, incorrect, or with items missing, contact support@layerscrafts.com within 15 days of delivery with your order number and photos. We will investigate and provide an appropriate resolution, which may include a replacement, a refund, or another suitable remedy at our discretion. Claims submitted after 15 days cannot be accepted.

8. Consumer Rights

Nothing in this policy limits any rights you may have under mandatory consumer protection laws in your jurisdiction. Where local law grants you rights beyond this policy, those rights apply.

9. Policy Updates

LayersCrafts reserves the right to update or modify this policy at any time. Changes become effective immediately upon publication on this website. Continued use of our products or services after changes are posted constitutes acceptance of the updated policy.